Shipping Policy

Thank you for shopping with the vseeboxus.com.

12320 4th Street, Dock #14 & #15
Rancho Cucamonga, CA 91730

Shipping Carriers

We ship via UPS, depending on your location and package size.

Order Processing

• Orders are typically processed and shipped within 0–1 business day after payment is successfully received and verified.

• Orders placed on weekends or public holidays will be processed on the next business day.

Holiday Shipping Notice

Estimated Delivery Time

• United States: 1–5 business days
• Canada: 2–7 business days

Delivery times are estimates only and may vary depending on the destination, carrier operations, holidays, or other unforeseen circumstances.

Customs Duties & Taxes

• United States: No customs duties or import taxes. Sales tax will be calculated at checkout according to state laws.

• Canada: Orders may be subject to customs duties, import taxes, or clearance fees, which are borne by the customer. These fees are not included in the product price or shipping cost, and the exact amount is determined by Canadian customs.

No hidden fees are charged. Only the product price, shipping fee, and applicable taxes displayed at checkout will be charged.

Shipping Rates

• Free Shipping for orders over $50

• $10 flat shipping fee for orders under $50

Delivery Issues Policy

If you experience any delivery-related issues, please contact our customer support team as soon as possible.

Examples include:

• Package delayed in transit
• Tracking information not updating
• Package marked as delivered but not received
• Suspected lost package
• Damaged package upon arrival

Our support team will work with the shipping carrier and assist in investigating the issue.

Lost Package Policy

If a package is confirmed lost by the shipping carrier, we will work with the customer to provide an appropriate resolution.

Depending on the circumstances, we may:

• Reship the order at no additional cost;
• Refund provided in accordance with the policy.

For customers who purchased Seel Worry-Free Purchase Protection:

• Claims may be submitted directly through Seel's claims portal.
• Eligibility, approval, and compensation are subject to Seel's terms, conditions, and review process.
• Our support team is available to assist customers with claim-related questions.

A package is considered lost only after the carrier has officially confirmed that it cannot be located or delivered.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Returns & Exchanges

For return and exchange information, please refer to our Return Policy.

If you have any questions, please don’t hesitate to contact us. We’re here to help!