Shipping Policy

Thank you for shopping with the vseeboxus.com.

We are currently serving customers within the United States. All orders are shipped from our U.S. warehouse located at:

12320 4th Street, Dock #14 & #15
Rancho Cucamonga, CA 91730

Shipping Carriers

We ship via UPS, depending on your location and package size.

Note: We do not ship to P.O. Boxes or APO/FPO addresses. Orders to Alaska, Hawaii, and Puerto Rico are accepted but may require special shipping arrangements.
Shipping fees follow our current shipping rules. Delivery times may be extended due to distance and shipping conditions, and specific delivery times cannot be guaranteed.
Please refer to the carrier’s tracking information for the latest delivery updates.

Order Processing Time

• Orders are typically processed and shipped within 0–1 business day after payment is successfully received and verified.
• Orders are processed Monday through Friday.
• Orders placed before 6:00 P.M. Pacific Time (PT) on a business day will be processed within the standard processing time.
• Orders placed after 6:00 P.M. PT, on weekends, or on public holidays will be processed on the next business day.
• Payment verification, address confirmation, or other order-related issues may require additional processing time.

Holiday Shipping Notice

Please note that during U.S. federal holidays, our warehouse may be closed or operate on reduced hours.
Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

Estimated Delivery Time

• U.S. Delivery: Estimated delivery is 3–7 business days

Please Note: Delivery times are estimates and may vary depending on the destination, carrier operations, holidays, weather, or other unforeseen circumstances.

Customs Duties & Taxes

• United States: No customs duties or import taxes. Sales tax will be calculated at checkout according to state laws.

No hidden fees are charged. Only the product price, shipping fee, and applicable taxes displayed at checkout will be charged.

Shipping Rates

• Free Shipping for orders over $50

• $10 flat shipping fee for orders under $50

Delivery Issues Policy

If you experience any delivery-related issues, please contact our customer support team as soon as possible.

Examples include:

• Package delayed in transit
• Tracking information not updating
• Package marked as delivered but not received
• Suspected lost package
• Damaged package upon arrival

Our support team will work with the shipping carrier and assist in investigating the issue.

Lost Package Policy

If a package is confirmed lost by the shipping carrier, we will work with the customer to provide an appropriate resolution.

Depending on the circumstances, we may:

• Reship the order at no additional cost;
• Refund provided in accordance with the policy.

For customers who purchased Seel Worry-Free Purchase Protection:

• Claims may be submitted directly through Seel's claims portal.
• Eligibility, approval, and compensation are subject to Seel's terms, conditions, and review process.
• Our support team is available to assist customers with claim-related questions.

A package is considered lost only after the carrier has officially confirmed that it cannot be located or delivered.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Returns & Exchanges

For return and exchange information, please refer to our Return Policy.

If you have any questions, please don’t hesitate to Contact us. We’re here to help!