Refund Policy
Customer Commitment
At vSeeBOX, we are committed to delivering reliable products and a transparent after-sales experience.
This policy is designed to ensure fair handling of returns, refunds, and product support for all customers.
1. Return Eligibility Window
Customers may request a return or exchange within 30 days from the delivery date.
To qualify, the following conditions must be met:
- Product must be unused and in original condition
- All packaging, accessories, and included items must be returned
- A valid order number or proof of purchase is required
Requests outside this period or not meeting these conditions may not be approved.
2. Non-Returnable Situations
Returns will not be accepted in the following cases:
- Products showing signs of use, damage, or improper handling
- Clearance, promotional, or final sale items
- Returns sent without prior authorization
Unauthorized returns may be rejected or not eligible for refund processing.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact our support team at vseeboxus@gmail.com
- Provide your order number and a detailed reason for the request
- Wait for return authorization and instructions
- Ship the product only after receiving approval
Returns sent without authorization may not be processed.
4. Return Shipping Responsibility
Return shipping costs depend on the reason:
- Seller Responsibility:
If the issue is caused by us (defective or incorrect item), we will cover return shipping - Customer Responsibility:
If the return is due to personal reasons (e.g., change of mind), shipping costs are borne by the customer
We recommend using a trackable and insured shipping method.
5. Refund Processing Timeline
After the returned item is received:
- The product will be inspected to confirm eligibility
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Please note:
Bank or payment provider processing times may vary.
Shipping fees are non-refundable unless the return is due to our error.
6. Product Warranty (Important)
All vSeeBOX devices are covered by a limited hardware warranty.
Warranty Coverage:
- Manufacturing defects or hardware malfunctions
- Non-user-caused technical issues
Warranty Exclusions:
- Damage caused by misuse, drops, liquid, or unauthorized modification
- Normal wear and tear
Warranty Support:
If your device develops a quality issue:
- Contact us with your order number and issue details
- Video or photo evidence may be requested for faster verification
- We will provide repair, replacement, or solution based on the case
7. Customer Support
We are here to assist you throughout the entire process.
For any return, refund, or warranty-related inquiries, please contact:
vseeboxus@gmail.com
Our support team will respond as quickly as possible with guidance and solutions.