Refund Policy

Customer Commitment

At vseeboxus.com, we are committed to providing reliable products and a transparent after-sales experience. We strive to ensure that every customer receives professional support and fair solutions regarding returns, refunds, and product assistance. Our goal is to provide a clear and reliable after-sales experience while protecting the rights of both customers and our company.

This policy explains our return requirements, refund process, and customer responsibilities.

1. Return Eligibility

Customers must submit their return request within 30 days from the delivery date.

Products purchased from vseeboxus.com may be eligible for return, subject to the requirements and conditions outlined in this policy.

To qualify for a return:

• The product must be returned in its original condition, with no signs of misuse, damage, or unauthorized modification.
• All original packaging, accessories, and included items must be returned.
• A valid order number or proof of purchase must be provided.
• Customers must contact our support team and receive return authorization before shipping.

Returns that do not meet these requirements may not be approved.

2. Return Restrictions

Returns may be rejected under the following circumstances:

• Products showing excessive use, damage, misuse, or improper handling.
• Products returned without original packaging, accessories, or included items.
• Returns submitted or shipped without prior authorization from our customer support team.

Unauthorized returns may be rejected or may not be eligible for refund processing.

3. How to Request a Return

To ensure a smooth and efficient return process, all return requests must be reviewed and approved by our customer support team before any product is sent back.

Customers may contact our customer support team directly or submit a return request through their account.
Regardless of the submission method, customers must provide the following information to our official support email:

Email: Support@vseeboxus.com

Please include:

• Order number
• Reason for return
• Photos or videos showing the current condition of the product

After receiving your return request, our customer support team will review your case according to our return policy.

Once approved, we will provide official return authorization and detailed return instructions. Please do not send any product back before receiving confirmation from our support team.

Option 1: Request a Return by Email

For a faster and smoother return experience, we recommend contacting our customer support team directly:

Email: Support@vseeboxus.com

Please include:

• Order number
• Reason for return
• Photos or videos showing the current condition of the product

Our customer support team will review your request and provide the next steps for the return process.

Option 2: Submit a Return Request Through Your Account

Follow these steps to submit your return request:

1. Log in to your account:
   https://vseeboxus.com/account/signIn
2. Select the order you would like to return.
3. Submit your return request and complete the required information according to the instructions provided.
4. Please also send the required return information to our official support email for review.

• Order number
• Reason for return
• Photos or videos showing the current condition of the product

Important Notice

Please do not return any product without receiving official return authorization and return instructions from our support team. Unauthorized returns may result in processing delays and may not be eligible for a refund.

4. Product Condition Verification

To ensure a smooth return process, customers may be required to provide photos or videos showing:

• Product condition
• Packaging condition
• Included accessories

Before shipping the package, we recommend customers take photos or videos of the product, accessories, and package condition for their own records.

Keeping this information helps protect both customers and sellers and helps prevent unnecessary disputes regarding the return condition.

5. Return Shipping Responsibility

Customer Responsibility

For returns caused by personal reasons, including:

• Change of mind
• No longer needed
• Purchased by mistake
• Personal preference

The customer is responsible for return shipping costs.

Seller Responsibility

If the return is caused by our mistake, such as:

• Incorrect item shipped
• Product received in damaged condition
• Product quality issues covered under our warranty policy

We will provide a suitable solution, which may include replacement, repair assistance, or return shipping support depending on the circumstances.

Customers are encouraged to use a trackable shipping method and keep shipping records until the return process is completed.

6. No Return or Restocking Fee

We do not charge any return processing fees or restocking fees.

Customers will only be responsible for applicable return shipping costs when the return is due to personal reasons.

7. Refund Processing

After the returned package is received:

1. We will inspect the returned product and confirm its condition.
2. Approved refunds will be processed within 1–5 business days.
3. Refunds will be issued to the original payment method.

Please note that banks, credit card companies, or payment providers may require additional processing time.

Original shipping fees are non-refundable unless the return is caused by our error.

8. Product Warranty

All vSeeBox devices purchased from vseeboxus.com include a 1-year hardware warranty.

Warranty Coverage:

• Manufacturing defects
• Hardware malfunctions
• Technical issues not caused by customer actions

Warranty Exclusions:

Warranty does not cover:

• Damage caused by misuse, accidents, drops, liquid damage, or unauthorized modifications
• Normal wear and tear
• Problems caused by improper operation or external equipment

Warranty Support:

If your product experiences an issue:

1. Contact our support team with your order number and issue details.
2. Provide photos or videos if requested.
3. Our team will provide troubleshooting, replacement, repair, or another appropriate solution based on the situation.

9. Customer Support

Our customer support team is dedicated to helping customers throughout the return, refund, and warranty process.

For any return, refund, or warranty questions, please contact:

Support@vseeboxus.com

We will respond as quickly as possible and provide professional assistance.

Thank you for choosing vseeboxus.com.