Refund Policy
Thank you for shopping at the vSeeBox Official Store. We stand behind the quality of our products and want you to be completely satisfied with your purchase.
Return & Exchange Window
We accept returns or exchanges within 30 days of delivery.
To be eligible, items must be:
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Unused and in original condition
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In original packaging with all accessories included
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Accompanied by the original order number or proof of purchase
Non-Returnable Items
We cannot accept returns on:
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Products that show signs of use or damage
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Clearance or final sale items
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Products returned without prior authorization
Return Shipping
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If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.
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If the return is for other reasons (e.g., changed mind), customers are responsible for return shipping fees.
We recommend using a trackable shipping service for returns to ensure safe delivery.
How to Start a Return
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Contact our customer service team at vseeboxus@gmail.com with your order number and reason for return.
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Wait for return authorization and instructions.
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Ship the item back to the address we provide.
Refund Process
Once your return is received and inspected, we will notify you via email.
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Approved refunds will be issued to your original payment method within 5–7 business days.
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Shipping fees (if any) are non-refundable unless due to our error.
If you have any questions about your return or the process, please don’t hesitate to reach out. We’re always here to help.