Refund Policy

Customer Commitment

At vseeboxus.com, we are committed to delivering reliable products and a transparent after-sales experience.
This policy is designed to ensure fair handling of returns, refunds, and product support for all customers.

1. Return Eligibility Window

Customers may request a return or exchange within 30 days from the delivery date.

To qualify, the following conditions must be met:

• Product must be unused and in original condition
• All packaging, accessories, and included items must be returned
• A valid order number or proof of purchase is required

Requests outside this period or not meeting these conditions may not be approved.

2. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Products showing signs of use, damage, or improper handling
• Clearance, promotional, or final sale items
• Returns sent without prior authorization

Unauthorized returns may be rejected or not eligible for refund processing.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our support team at vseeboxus@gmail.com
2. Provide your order number and a detailed reason for the request
3. Wait for return authorization and instructions
4. Ship the product only after receiving approval

Returns sent without authorization may not be processed.

4. Return Shipping Responsibility

Return shipping costs depend on the reason:

• Seller Responsibility:
  If the issue is caused by us (defective or incorrect item), we will cover return shipping
• Customer Responsibility:
  If the return is due to personal reasons (e.g., change of mind), shipping costs are borne by the customer

We recommend using a trackable and insured shipping method.

5. Refund Processing Timeline

After the returned item is received:

• The product will be inspected to confirm eligibility
• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

Please note:
Bank or payment provider processing times may vary.

Shipping fees are non-refundable unless the return is due to our error.

6. Product Warranty (Important)

All vSeeBOX devices are covered by a limited hardware warranty.

Warranty Coverage:

• Manufacturing defects or hardware malfunctions
• Non-user-caused technical issues

Warranty Exclusions:

• Damage caused by misuse, drops, liquid, or unauthorized modification
• Normal wear and tear

Warranty Support:

If your device develops a quality issue:

• Contact us with your order number and issue details
• Video or photo evidence may be requested for faster verification
• We will provide repair, replacement, or solution based on the case

7. Customer Support

We are here to assist you throughout the entire process.

For any return, refund, or warranty-related inquiries, please contact:
vseeboxus@gmail.com

Our support team will respond as quickly as possible with guidance and solutions.