attention vseebox elite users:
We have recently discovered a worrisome issue affecting some of our valued customers using VseeBox Elite. Some users have reported that their devices are inexplicably locked, rendering the box unusable. Only customers who have purchased from our website and encountered VseeBox locking issues can be resolved by us. Please contact us in time with your VseeBox MAC code Order information and the email address you used when placing your order.
![Vseebox elite is locked](https://cdn.shopify.com/b/shopify-inbox/o4zmx6fa6chop5oek4hs3k0wj267.jpg)
Causes of lockups and solutions:
1. Devices Locked by Unreliable Sellers:- It has come to our attention that some VseeBox Elite devices purchased from unreliable third-party sellers may have been intentionally locked. This malicious action prevents users from accessing the full functionality of their boxes.
- Solution: We assure you that any VseeBox Elite purchased directly from our official website will not encounter this issue. If you have bought your device from us and are experiencing problems, please contact our customer support team immediately. We are committed to resolving any issues swiftly for our customers.
- Another possible reason for your VseeBox Elite being locked could be ongoing maintenance or system upgrades.
- Solution: If you suspect that maintenance or an upgrade is the cause, please reach out to us to confirm. Our team can provide you with accurate information regarding the status of your device and assist in unlocking it if necessary.
How to Contact Us:
- Website : https://vseeboxus.com/
- Visit our official website and use the contact form to reach our support team.
- Email : vseeboxus@gmail.com
- Send an email to our support team detailing your issue.
We understand the importance of uninterrupted access to your VseeBox Elite and are dedicated to ensuring that all our customers have a seamless and enjoyable experience. Rest assured, any issues you encounter will be addressed promptly by our team.
Thank you for your understanding and continued support.